This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Free Shipping On All Orders over $50 anywhere in the 48 Contiguous United States!

(For orders to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands - additional shipping charges will apply.

 

PRIVACY POLICY

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

OUR RETURN POLICY

Your Satisfaction is very important to us! Any of our standard items are returnable for a 100% refund of the purchase price, provided you contact us within 15 days of the receipt of your item(s).

In order to be eligible for return items must be unused, in the original packaging and in such condition which allows it to be re-sold. Custom styles, sizes or colors are not returnable. Most items that can be purchased on-line can be returned. Prior to returning items, you must secure an RMA (Return Merchandise Authorization) from us. Should a return be necessary, please call us for an RMA.

In the case of exterior window shutters — ONLY ITEMS MARKED AS “QUICK-SHIP” are eligible for return and a 25% re-stocking fee applies (min. $25). All other shutter items are considered a custom size and are not eligible for return. Other items that are non-returnable once they have gone into production or have shipped include - PlanterWell Reservoirs that have chambers linked to each other, worm castings, worm tea and other perishable fertilizer items.

Return Shipping Charges: Customers are responsible to pay return shipping charges. We will pay return shipping if the return is a result of our error in packing.

Damage during Transit: Damage needs to be reported within 5 days of receipt of the item (calculated according to carrier tracking number based on date of delivery). We must report carrier damage claims immediately. In the event of damage during shipping, we require photographs of the damaged item and the damage to the shipping container. We also require that you save the actual box that was damaged in transit (carrier requirement).

If you are unsure as to whether an item is eligible for return please call us at 877.805.8965 before ordering — we have agents available from 7:00am — 6:00pm Pacific Time Monday — Friday.

ONLINE ORDERING SECURITY

All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption. When you enter your credit card number into the Yahoo order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, Yahoo encrypts the credit card number at all times.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN;

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional “low-tech” transactions."

We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

SHIPPING INFORMATION

We make every effort to ship your order as quickly as possible, usually within two days if in stock and one to three weeks if the product is custom made. Our shipping is via UPS or FedEx Ground FOB Carlsbad, California (San Diego County.)

CANADA & INTERNATIONAL ORDERS

Please call us to determine proper shipping and exporting costs. 877.805.8965

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.